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Arkhia

Privacy

[last modified: 17 May 2024]

This Privacy Policy governs the manner in which the “Site” (being https://arkhia.io/ and all other subdomains operated by Arkhia Pte. Ltd. (a company incorporated in the Republic of Singapore, defined hereinafter as “Arkhia”, “we”, “us” and “our”) collects, uses, maintains, and discloses information collected from its users (each a “User”). This Privacy Policy applies to offerings on our infrastructure-as-a-service platform (the “Services”). 

This Privacy Policy explains which of your personal information we collect, how we use it and your rights in relation to data privacy as a user of the Service. 

By accessing or using our Services, you signify that you have read, understood and agree to our collection, storage, use and disclosure of your personal information as described in this Privacy Policy and our Terms of Service. IF YOU DO NOT AGREE WITH ANY PART OF THIS PRIVACY POLICY OR OUR TERMS OF SERVICE, THEN PLEASE DO NOT USE ANY OF THE SERVICES.

1. Purpose of this Privacy Policy

This Privacy Policy aims to give you information on how we collect and process Personal Data through your use of our Services and the Site. It is important that you read this Privacy Policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data, if any.

In this Privacy Policy, “Personal Data” or “Personal Information” means any information we collected or have in our possession about an individual from which that person can be identified, whether collected directly by us, from a third party, or from a publicly available source. It does not include data where the identity of the data subject has been removed. We may obtain or collect (and subsequently retain) the following types of Personal Data or Personal Information in connection with the Service or via the Site:

  1. Name, email address, postal address, account names and passwords, or other contact information;
  2. Signature, online identifier, Internet Protocol address, or other similar identifiers;
  3. Professional, industry, employment-related, or education information;
  4. Internet or other electronic network activity information, including, but not limited to, browsing history, search history, preferences, and information regarding a User’s interaction (including reading habits) with an Internet website, application, advertisement;
  5. Demographic information;
  6. Billing information, credit card number or other financial information, which may include personal financial information if submitted by you in a survey on the Site;
  7. Geolocation;
  8. Audio, electronic, visual or similar information;
  9. Feedback and correspondence, such as information you provide in your responses to surveys, when you participate in market research activities, report a problem with the Services, receive customer support or otherwise correspond with us; 
  10. Transaction information, such as details about purchases you make through the Site and the relevant billing details; 
  11. Usage information, such as information about how you use our Services and interact with us; 
  12. Marketing information, such as your preferences for receiving marketing communications and details about how you engage with them;
  13. Technical information, such as wallet addresses, tokens or smart contracts related to the protocol(s) in use, application programming interface keys, network information, timestamps, browser agents, and request or response headers; and
  14. Inferences drawn from the Personal Information identified above to create a profile about a user reflecting the user’s preferences and behaviour.

The Services and the Site are not intended for children below the age of eighteen (18) and we do not knowingly collect any data relating to children. If you submit or otherwise make available to us Personal Information belonging to others, you represent and warrant that you are authorized to do so and that you have received authorization from the person about whom you are providing the information and that person has consented to have all information used, disclosed, and transferred in accordance with this Privacy Policy.

For the purposes of the General Data Protection Regulation (“GDPR“), Arkhia is the data controller (i.e. the entity responsible for, and controls the processing of, your Personal Data). It can be reached at privacy@arkhia.io. 

How we use your Personal Data

We may use your Personal Data to:

  1. Allow you use or access to our Services and applications;
  2. Communicate with you about your account, activities on our Services, and policy changes; 
  3. Process your financial information and other payment methods for products or Services purchased;
  4. Allow you to register for educational programs or other events, offerings, programmes, or communities;
  5. Respond to your requests, complaints, and enquiries (if any);
  6. Provide you with the services, support or information requested;
  7. Detect security incidents, protecting against malicious, deceptive, fraudulent or illegal activity, and prosecuting those responsible for that activity; 
  8. Authenticate and verify individual identities (for instance, when handling our Users’ requests to exercise their rights under this Privacy Policy);
  9. Operate, maintain and add to the features and functionality of our Services;
  10. Improve the Site’s user experience and communicate better to engage Users;
  11. Send marketing emails or system messages related to our Services such as technical notices, updates, security alerts and support/administrative notices;
  12. Run or operate competitions, prize draws, promotions, or sweepstakes that you choose to participate in;
  13. Communicate with you about promotions, upcoming events, and other news about products and services offered by us and our selected partners;
  14. Process and complete transactions, and send you related information, including purchase confirmations and invoices;
  15. Monitor aggregate metrics;
  16. Monitor to detect security incidents and protect against malicious, deceptive, fraudulent, or illegal activity, and hold those responsible for that activity;
  17. Prevent, detect, or investigate crimes or other breach of law or requirement, loss prevention, or fraud;
  18. Comply with requests from courts, law enforcement agencies, regulatory agencies, and other public and government authorities, including where they are outside your country of residence;
  19. Exercise our rights, and defend ourselves from claims and to comply with laws and regulations that apply to us or third parties with whom we work;
  20. Analyze, diagnose and fix issues in our Services offerings; and
  21. Process your job application for an open position.

If you provide information to us for a specific purpose, such as your email, we may also send you messages related to such purpose.

We will only use your Personal Data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your Personal Data for an unrelated purpose, we will notify you and we will explain the legal basis for needing to do so. If we would like to use your Personal Data for purposes such as testimonies or endorsement, we will obtain your prior consent.

We may process your Personal Data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

3. How we use your Personal Information

We may share your Personal Information with the following classes of persons or entities, or in connection with the following purposes:

  1. The public and other Users of the Services. Any content you post to the public areas of the Services, including public groups, will be viewable by others on the Services and the public. We also share your information with third parties with whom you communicate on the Services. You control who you want to communicate with and what information you share;
  2. Corporate or business transactions. Other parties in connection with a corporate or business transaction, such as a merger, sale of company assets or shares, reorganization, financing, change of control or acquisition of all or a portion of our business by another company or third party, or in the event of a bankruptcy or related or similar proceedings;
  3. Compliance with laws and regulations, and enforcement of rights. Third parties as required by law or subpoena or if we reasonably believe that such action is necessary to (i) comply with the law and the reasonable requests of law enforcement; (ii) to monitor compliance with and/or enforce our Terms of Service or to protect the security or integrity of our Services; and/or (iii) to exercise or protect the rights, property, or personal safety of our agents, employees, contractors, Users, visitors or others. We review the legality of all such requests prior to responding to ensure they are valid and that we are legally obligated to comply. If we respond to a request for disclosure, we will attempt to provide the minimum amount of information permissible, based on a reasonable interpretation of the request. Notwithstanding any of the foregoing, we reserve the right to respond to urgent law enforcement requests if we believe in good faith that an emergency involving imminent danger of death or serious physical injury justifies such disclosure;
  4. Third parties at your request. For example, you may have the option to share your activities on the Services through email, text, or on various social media sites. Such third parties may also include those whom we partner with to provide contests and sweepstakes you may choose to participate in or enter, who will usually be identified by name in the relevant communications;
  5. Billing. A trusted third party is used by us to manage payment processing in relation to your payment(s) for the Services. This third party is not permitted to store, retain, or use your billing information for any purpose except for payment processing on our behalf; 
  6. Our employees, contractors, related companies and trusted third parties. They are those who have a need to know the relevant information contained in your Personal Information in order to process it on our behalf or to provide the Services we offer via the Site and have agreed not to disclose it to others; and
  7. Other third parties that you may from time to time permit us to share your Personal Information with. These uses will be subject to the conditions under which you have provided us with the relevant Personal Information, as well as the privacy policies of the recipient entity or entities. 

We may also share information with others in an aggregated or otherwise anonymized form that does not reasonably identify you directly as an individual.

4. How we use cookies and other tracking information

We use cookies to help us track your usage on and access preferences relating to the Site. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of the Services may become inaccessible or not function properly. The information we collect from you by way of using cookie may include information about the IP address of your computer, browser type, language, operating system, your mobile device, device ID, geolocation data, the state or country from which you accessed the Services, the webpages visited, the date and the time of a visit, the websites you visited immediately before and after accessing the Services, the number of links you click within the Site, the functions you use on the Site, the databases you view and the searches you request on the Site, the types of articles you read, the data you save or download from the Site and the number of times you view an advertisement.

To assist us with the uses described in this Privacy Policy, information collected about you and your use of the Services may be aggregated, analyzed or combined with personal or other information about you from other online or offline sources.

For more details, please refer to our Cookie Policy. The terms of our Cookie Policy shall supersede this Privacy Policy in the area of our use of cookie and other information tracking technologies when providing you with the Services.

5. Your control over your information

How to control your communications preferences. You can stop receiving promotional email communications from us by clicking on the “Unsubscribe” link provided in such communications. We make every effort to promptly process all such “Unsubscribe” requests. You may not opt out of Services-related communications unless you have terminated the account that you opened for the purpose of accessing the Services (for instance, changes / updates to features of the Service, or technical and security notices).

Modifying or deleting your information. If you have any questions about reviewing, modifying, or deleting any Personal Information you have provided to us, you can contact us directly at privacy@arkhia.io.

6. Third-party website and services, and types of Personal Information shared through third party tracking

No responsibility for third-party websites and services. Our Services may contain links to third-party websites and services that are not owned or controlled by us. As we do not control these third parties, we do not endorse or assume responsibility for their privacy statements or their practice for handling Personal Data in general. We encourage you to read the privacy policies of the third parties that you will engage with or interact with when using our Services. By using our Services, you acknowledge that our Privacy Policy and Terms of Service do not apply to your use of such third-party services. 

Google Analytics and Advertising. We use Google Analytics to recognize you and link the devices you use when you visit our Site or Services on your browser or mobile device, log in to your account on our Services, or otherwise engage with us. We share a unique identifier, like a user ID or hashed email address, with Google to facilitate the Services. Google Analytics allows us to better understand how our users interact with our Services and to tailor our advertisements and content to you. For information on how Google Analytics collects and processes data, as well as how you can control information sent to Google, review Google’s site “How Google uses data when you use our partners’ sites or apps” located at https://www.google.com/policies/privacy/partners. You can learn about the currently available opt-outs of Google Analytics, as well as the “Google Analytics Opt-out Browser Add-On” at https://tools.google.com/dlpage/gaoptout.

7. How we store and protect your information

Data storage and transfer. Information collected through our Services may be stored and processed in any country in which Arkhia or its affiliates or service providers maintain facilities. If you are located in the European Union (“EU”) or other regions with laws governing data collection, please note that we may transfer information, including Personal Information, to a country and jurisdiction that does not have the same data protection laws as your jurisdiction, and we will take all steps reasonably necessary to ensure that any personal data are treated securely and in accordance with this Privacy Policy. When we transfer Personal Data internationally, we put in place safeguards for such transfer in accordance with the applicable law (for instance, Articles 44 to 50 of the GDPR, if applicable).

For individuals based in the EU, we store Personal Data for as long as necessary to fulfill the purposes for which we collect the same (see above under Section 2 “How we use your Personal Data”) and in accordance with our legal obligations and legitimate business interest, except if required otherwise by law.

Keeping your information safe. We care about the security of your Personal Data and employ physical, administrative, and technological safeguards designed to preserve the integrity and security of all information collected through our Services. However, no security system is impenetrable and we cannot guarantee absolute security of our systems. In the event that any information under our control is compromised as a result of a breach of security, we will take reasonable steps to investigate the situation and, where appropriate, notify those individuals whose information may have been compromised. We may also take other steps, in accordance with any applicable laws and regulations.

Data retention. We retain your Personal Data for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for Personal Data, we consider the amount, nature, and sensitivity of the Personal Data, the potential risk of harm from unauthorized use or disclosure of your Personal Data, the purposes for which we process your Personal Data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Anonymized data. In some circumstances, we may anonymize your Personal Data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

Suspected security breach. Users of our Services are responsible for maintaining the security of any password, biometrics, user ID or other form of authentication involved in obtaining access to password protected or secure areas of any of our Services. In order to protect you and your data, we may suspend your use of any of the Services, without notice, pending an investigation, if any breach of security is suspected.

8. Rights with respect to your Personal Information

Depending on which jurisdiction that you are residing in, you may have the following rights in respect of your Personal Data that we hold:

  1. Right to be informed. The right about the collection and use of your Personal Data when it is obtained;
  2. Right of access. The right to obtain access to your Personal Data;
  3. Right to rectification. The right to obtain rectification of your Personal Data without undue delay where that Personal Data is inaccurate or incomplete;
  4. Right to erasure. The right to obtain the erasure of your Personal Data without undue delay in certain circumstances, such as where the Personal Data is no longer necessary in relation to the purposes for which it was collected or processed;
  5. Right to restriction. The right to obtain the restriction of the processing undertaken by us on your Personal Data in certain circumstances, such as where the accuracy of the Personal Data is contested by you, for a period enabling us to verify the accuracy of that Personal Data;
  6. Right to portability. The right to portability allows you to move, copy or transfer Personal Data easily from one organization to another;
  7. Right to object. The right to object to processing based on legitimate interests and direct marketing; and
  8. Right to withdraw consent. The right to withdraw any consent that is relied upon by us as the legal basis for processing your Personal Data at any time. Please note that this will not affect the lawfulness of any processing that we carried out based on your consent before you withdrew it. Once we have received notification that you have withdrawn your consent, we will no longer process your Personal Data for the purpose(s) to which you originally consented, unless we have another legal basis for doing so. Please note that if you withdraw your consent, this may affect our ability to provide the Services to you.

These rights are not absolute and they do not always apply in all cases. If you wish to exercise one of these rights, please contact us at privacy@arkhia.io. 

While we will make reasonable efforts to accommodate your request, we also reserve the right to impose certain restrictions and requirements on such requests, if allowed or required by applicable laws. Please note that it may take some time to process your request. If you choose to exercise these rights, we may ask that you provide sufficient information in order for us to verify your identity and process your request. Depending on the types of requests, we may ask for additional information.

You may use an authorized agent to submit a request on your behalf related to your Personal Information. If you choose to use an authorized agent, you should supply your agent with written permission to act on your behalf in relation to your request, and your agent must provide us with proof of such authorization before we process your request.  

You also have the right to lodge a complaint to your local data protection authority.

9. How do you contact us?

If you have any questions about this Privacy Policy or the Service, please contact us at privacy@arkhia.io.

10. What about changes to this Privacy Policy?

We may modify or update this Privacy Policy from time to time to reflect the changes in our business and practices, and so you should review this page periodically. When we change this Privacy Policy in a material manner, we will update the “Last Updated” date at the top of this page and notify you that material changes have been made to this Privacy Policy. By continuing to use the Services after the changes made to this Privacy Policy are effective, you agree to be bound by the updated Privacy Policy. If you do not agree, then you must stop using the Services.  

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